We install Mapei materials backed by a 10-year product warranty — and we back our own workmanship in writing on your invoice. No headline tricks, no fine-print traps.
Every Rescue My Tiles job is protected two ways, on your invoice — not one big number buried in the fine print.
The genuine Mapei materials we install — Kerapoxy epoxy grout and Mapesil AC silicone — carry Mapei Australia's 10-year product warranty against manufacturing defects, claimable directly with Mapei, subject to Mapei's terms. We give you the product details and proof of purchase so you can claim if you ever need to.
Backed in writing on your invoice. If our grout or silicone fails within the warranty period because of how we applied it, we come back and put it right — no call-out fee to make a claim.
Anyone can print a big number. What matters is who actually stands behind the job — and what's in the fine print.
We use Mapei Kerapoxy — a professional epoxy grout carrying Mapei's 10-year product warranty against manufacturing defects. A global manufacturer stands behind the material.
A written workmanship warranty printed on your invoice — not just promised. Most companies won't put the labour part in writing at all.
You receive a Materials & Batch Record listing the exact Mapei batch used in your shower — the proof that makes the manufacturer warranty claimable if you ever need it.
Not a franchise where the warranty may pass to someone else next year. The same business that does your job stands behind it — start to finish.
The things that quietly void other warranties — here's exactly where we stand.
Its workmanship is warranted for 6 months, in writing. We don't quietly carve it out.
If something isn't right, we come back and look. You don't pay a call-out fee to have us check our own work.
Clean with any pH-neutral bathroom cleaner. You're never tied to buying products from us to keep the warranty valid.
We only decline a claim if the building actually moving is what caused the problem — because that genuinely isn't our workmanship.
Surface mould from a poorly-ventilated bathroom or harsh cleaners is maintenance, not a workmanship fault — no honest regrouter can warrant against that. And regrouting and resealing refresh and protect the tile surface; they are not waterproofing. If water is getting in behind the tiles, that needs a licensed waterproofer or plumber — and we'll tell you straight if that's what we find.
Ask us, ask anyone. The answers tell you what a warranty is really worth.
Is silicone covered by your warranty — or excluded?
Is the warranty void if the house has structural movement?
Is there a call-out fee if I need to make a warranty claim?
Do I have to buy your cleaning products to keep the warranty valid?
In a year, who honours the warranty — this business, or a separate franchisee?
Do you promise to "waterproof" or "fix leaks" by regrouting?
"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."
Send a few photos of your shower and we'll come back with a fixed price and exactly what's covered.
Request a Free Quote or call 0435 845 251